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ICON Product Warranty

ICON Technologies Limited (ICON) warrants all products manufactured by ICON, to be free from defects in material and workmanship at the time of sale. ICON’s obligation under this warranty shall be limited to the replacement of any product that may prove defective under normal usage and service within one (1) year of the date of purchase. This warranty shall not apply to goods, which have been subject to accident, alteration, misuse, negligence, improper storage, faulty installation, or mishandling.

This warranty covers only the cost of the replacement product. All shipping of replacement parts will be to the original destination of purchase from ICON Technologies Limited. Any and all shipping-related charges will be covered by the customer.

Any and all shipping damages must be reported at the time of receipt. ICON Technologies Limited cannot and will not be held responsible for any damages caused during shipping.

To the extent permitted by law, ICON Technologies Limited does not assume responsibility for loss of use of the product, loss of time, inconvenience, expense for any forms of communication, travel, loss or damage to personal property, loss of income, or any labor charges that may incur. The liability of ICON is expressly limited to the price paid for the defective goods. This warranty is expressly in lieu of all other express warranties.

Proof of purchase must be provided to us to be eligible for coverage. You must make any claim of defect, in writing, with full particulars, including clear photos from all angles, promptly after the defect was discovered. For further warranty evaluation, and at ICONs discretion, a return of the product to ICON Technologies Limited may be requested at the customer’s expense.
ICON Technologies Limited neither assumes nor authorizes any person to assume for it, any other liability in connection with the sales of goods manufactured by ICON Technologies Limited.

The warranty and terms outlined on ICON’s website (www.icondirect.com/warranty) will take precedence over any other warranties, whether oral or written. ICON Technologies reserves the right to alter its warranties from time to time, as the laws, our business needs, and industry standards change.

 

Product Hints and Information

Improper installation and use will void the warranty on ICON products. The following product hints and information are offered to help you get the maximum use out of ICON products and maintain them in good working order.

Handle and store products with care as intended. Improper handling and storage will void the warranty. This includes but is not limited to, products that are dropped, exposed to direct sunlight or elements/environments not intended, stepped or walked upon, driven over, punctured by a foreign object, etc.

Avoid overtightening fasteners to the extent of damaging a product or its finish.  Overtightening at product installation is not a warranty issue.

Ensure that tanks are installed properly. Proper installation of tanks includes, but is not limited to:

  • Tanks must be installed in accordance with NFPA 1192 Standards on Recreational Vehicles.
  • ICON recommends reinforcement bars/straps/angle iron as reasonably deemed appropriate to fully support the loaded weight of a tank. The absence of appropriate support will void the related warranty.  
  • Stress-free plumbing connections to the tank. Undue force placed on a tank drain or other connection due to improper plumbing installation will void the related warranty.

Monitor content levels on tanks carefully. Overfilling tanks may cause undue stress and failure. Damage caused by doing so is not covered by warranty.

Travel with full or partially full tanks is not recommended. This may cause serious damage to your tanks and RV. Damage caused by doing so is not covered by warranty.

Ensure the location where tanks are installed is properly protected from freezing. Damage caused by freezing is not covered by warranty.